What is return?
- If the product you have received is faulty, wrong item or damaged, you can request to return the item to us.
- Please contact us within 3 days of having received the faulty, wrong item or damaged product. We will first attempt to replace the product, if we are unable to replace the product, we will process a refund.
- You are require to ship the received product back to us in the same condition as when it first arrived, together with other free gifts or items provided by us.
- In the event where the return request or returned product fail to meet return policy, we have all the rights to reject your request.
How to inform to return?
You can let us know by letter, or email (email@example.com). Please note that emailing us an image of any damaged, faulty or wrong product will speed up the return process.
Who is responsible for Return shipping fee?
If you requested 'Return' due to damaged, faulty or wrong product, we will bear the return shipping fee.
Requirements for a valid return:
- Proof of purchase (order number, tax invoice, etc)
- Bank details if original payment is made via iPay88 or Cash-on-Delivery
- Consigment Tracking details.
- Reason for return has to be valid and return acceptance conditions met.
Where to return?
Kindly have your returns shipped to below Mailing Address:
Eastern Foods Industrial Sdn Bhd
48, Jalan Serunai 16
41200 Klang Jaya
Receiving your refund
We will refund your money in the same way you paid for your product.